Customer Feedback
FORM No. 013
Customer No. :
Organisation Name
*
:
Work Order No.
*
:
Mobile No.
*
:
Contact Person Name
*
:
Email ID
*
:
Report No.
*
:
Please rate below scale putting ‘ √ ’ mark in the box. (1 indicate Poor and 5 indicate Excellent)
Sr. No.
Particular
1
2
3
4
5
Remarks
1
Promptness in replying the inquiry/letter/email
2
Handling of samples
At Security gate
Response from CRM/ Reception / Accounts
Laboratory personnel
3
Professional competence of the personnel
4
Clarity of communication and resolving of technical requirements at various stages of your interaction.
5
Logistic and other facilities being provided at ERDA (Canteen, Waiting lounge, Drinking water, Library).
6
Quality of infrastructure (Housekeeping and Equipment)
7
Clarity and presentation of test/ calibration results delivered to you.
8
Adherence to commitment from ERDA
Date of completion of testing/calibration
Date of delivery of reports
9
Promptness of service
Sample delivery and collection
Disposal of customer complain
10
Your perception about the overall quality of service rendered by ERDA with respect to other similar laboratories in the country.
Note 1 - All mandatory fields (
*
) required.
Note 2 - Please give remarks if rating is <=3
Your suggestions for enhancement of services, if any.
Total
